You organized a wildly successful collection drive in support of deployed troops? That’s great! You have your own items to donate for care packages? That’s great, too! Now what do you do?
If you’re planning to send those donations to Operation Gratitude, THANK YOU for your generosity and support of our patriotic cause! Please read on for all you’ll need to know about getting those donations to us.
Detailed Shipping Information
1. Donation Form:
Please print out this Donation Form, complete it and include a completed form in EVERY carton you send to Operation Gratitude. This form is required in order to receive an acknowledgment of receipt from us.
Note: If you want confirmation of delivery on your shipments of item donations prior to receipt of our acknowledgment letter (allow up to 12 weeks), please use the tracking system provided by your shipper.
2. Dates to Ship:
a. Due to limited storage space, we prefer to accept Wish List items during these periods: March 15 to May 5 & September 15 to December 5. (Note: Please ship Halloween candy by mid-November.)
3. Shipping Address: Send donated items, with this Donation Form (click to access) to:***
Operation Gratitude/California Army National Guard
17330 Victory Boulevard
Van Nuys, CA 91406
Attn: Donations (800) 651-8031
NOTE: ITEM DONATIONS SHIPPED TO ANY OTHER ADDRESS WILL BE REJECTED OR DISCARDED
a. In order to receive an acknowledgment for donated items, you must include this Donation Form inside every carton.
b. If sending more than one carton, a Donation Form must be included in each carton.
c. Please indicate the total number of cartons being sent so we can be sure we have received all of them.
d. If the donation is a cooperative effort among several parties, for acknowledgment and “thank you” letter purposes, please be specific regarding who is donating items and who is donating postage costs.
4. Financial donations:
Online donations may be made by credit card using our secure server: Donate Now
If you are sending checks, please send separately from items/letters (to avoid losing them) with a note referencing the item/letter donation to:
16444 Refugio Road
Encino, CA 91436
IMPORTANT: Do NOT send items or candy to this Encino address — they will be rejected or discarded.
6. Candy shipments: Must not exceed 50 lbs. per box. Please send Halloween candy by mid-November and please do not send anything chocolate in the months of January-September. Include the total weight of candy you are sending on the donation form.
7. Thanksgiving/Christmas/Hanukah Greetings: We accept cards and letters of appreciation year-round, but if you would like your messages to reach the troops in time for an upcoming holiday, please send them to us 2-3 months in advance to allow us time to screen, sort and send the letters.
8. Shipping Tips:
b. Not to exceed 50 lbs. per box, please.
c. To protect your item donations in the event of box damage during transit, we suggest you enclose the contents in a zip-lock or other sealable plastic bag.
d. Please use the most economical method from your location. You can check the websites of the various shippers (UPS, USPS, Fed-Ex, DHL) and get their respective prices based on weight and size of package. Some of these outlets are allowed to offer discounts, as they are owned as franchises.
g. Thank you for understanding that Operation Gratitude cannot pay for shipping donations to our facility, as we need every penny of our funds to pay the cost of sending the care packages to the troops: $15/package.
i. For questions regarding delivery of Corporate Product Donations, please contact us via email firstname.lastname@example.org or by phone: 262-674-7281
For all other inquiries about Corporate Donations, please email carolyn@OperationGratitude.com.
j. Use of Donations: Operation Gratitude welcomes donations of all products in furtherance of its mission to support our Military. We reserve the right to determine the appropriate use of each donated item, including but not limited to inclusion in our care packages, donation to Military bases or other charities, and/or for fundraising or volunteer appreciation purposes.
Have a question that wasn’t answered here? Please send an email to email@example.com.